The 2017 Torch Awards at The Union Club in Victoria. (Courtesy BBB Vancouver Island)

Local businesses that go above and beyond honoured at annual gala

Better Business Bureau of Vancouver Island Torch Awards go Nov. 2 at the Union Club

A gala highlighting the best of business and celebrating those going above and beyond for their customers goes next month.

Each year the Better Business Bureau of Vancouver Island honours companies that demonstrate ethics and integrity with the annual Torch Awards.

“I always say to the judges these are all A-plus businesses and all of them deserve an award,” says Rosalind Scott, president and CEO of BBB Vancouver Island that serves Vancouver Island, the Gulf Islands, Haida Gwaii and Powell River.

“We’re looking for what makes them just that much better than the other guy.”

This year 65 businesses had nominations, narrowed to winners and finalists in 16 categories at this year’s Torch Awards on Nov. 2 at the Union Club in Victoria.

The stories are often inspired simply by the “right thing to do,” Scott says. “This is exceptional service, exceptional caring about consumers.”

RELATED: BBB open for Torch Award nominations

Nominations of the past include stories of workers who take into account a brand new baby’s nap schedule, or those who came out to fix a stove on Thanksgiving, in time to rescue a large family gathering.

Many nominations leave Scott, and judges, in tears.

“They do it because they know how difficult this is and how incredibly expensive this is, and they just do it,” Scott said.

Even the little tales of going above and beyond are recognized. Among her favourites is a story of a staffer at a pet shop, where a child, whose goldfish died, went to pick out a new one.

“They’re there to buy a goldfish … this is not a big purchase. The person working in the store spent a half an hour with this child helping the child pick out a goldfish,” Scott says. “That’s the stuff that makes the business great.”

While many a story are well crafted with love, it’s the intent that earns an award.

“The most moving testimonial I’ve ever seen was written by a very elderly man on a piece of scrap paper, in pencil,” Scott says. The man was a Holocaust survivor who talked about the incredible customer service he got and how respected he felt despite being a little forgetful and his imperfect English.

The Nov. 2 Torch Awards gala at the Union Club has a Havana Nights theme (tickets at bbb.org) to go along with the “celebration” rather than competition element.

“It’s a party. It’s not a competition. These people are all winners, so we decided a long time ago, let’s treat it like that,” Scott says.



c.vanreeuwyk@blackpress.ca

Like us on Facebook and follow us on Twitter

 

The 2017 Torch Awards at The Union Club in Victoria. (Courtesy BBB Vancouver Island)

Just Posted

Port Alberni to consider the future of McLean Mill

City council will be holding a committee of the whole meeting on Jan. 21

Intern gives Port Alberni’s museum artifacts an update

St. John’s man travelled more than 7,000 kms to assist with curatorial duties

BCHL: Bulldogs best Salmon Arm at home

Bulldogs face Powell River in Sunday matinee Jan. 20; puck drop is 2 p.m.

Port Alberni’s Kari Trott set to shine at Canada Winter Games

Trott is one of two Special Olympics BC figure skaters invited to the national event

2-for-1: Total lunar eclipse comes with supermoon bonus

On Sunday night, the moon, Earth and sun lined up to create the eclipse, which was visible throughout North and South America

B.C. man charged in 2014 snake venom death of toddler

Henry Thomas was taking care of the North Vancouver girl the day before she died

Vancouver Island senior dies after medical emergency and rollover crash

Incident happened Saturday in Nanaimo on Poplar Street

Parole granted for drunk driver that killed BC RCMP officer

Kenneth Jacob Fenton will be able to attend alcohol abuse treatment, nearly three years after crash that killed Const. Sarah Beckett

MARS seeing influx of sick, injured eagles from north part of Vancouver Island

Factors for increase in eagle cases can be anything from lead poisoning to vehicle strikes

Suspect allegedly armed with handgun robs Island gas station

Incident occurred Sunday night in Nanaimo

Doug Ford says the Liberals’ carbon tax will plunge Canada into recession

The Ontario premier said there are already warning signs of difficult economic times ahead

Kamala Harris opens U.S. presidential bid in challenge to Trump

The 54-year old portrayed herself as a fighter for justice, decency and equality in a video distributed by her campaign

B.C.’s largest public-sector union wants inquiry into money laundering, drugs

Union officials say Premier John Horgan and Attorney General David Eby have not ruled out the possibility of a public inquiry

Most Read