The 2017 Torch Awards at The Union Club in Victoria. (Courtesy BBB Vancouver Island)

Local businesses that go above and beyond honoured at annual gala

Better Business Bureau of Vancouver Island Torch Awards go Nov. 2 at the Union Club

A gala highlighting the best of business and celebrating those going above and beyond for their customers goes next month.

Each year the Better Business Bureau of Vancouver Island honours companies that demonstrate ethics and integrity with the annual Torch Awards.

“I always say to the judges these are all A-plus businesses and all of them deserve an award,” says Rosalind Scott, president and CEO of BBB Vancouver Island that serves Vancouver Island, the Gulf Islands, Haida Gwaii and Powell River.

“We’re looking for what makes them just that much better than the other guy.”

This year 65 businesses had nominations, narrowed to winners and finalists in 16 categories at this year’s Torch Awards on Nov. 2 at the Union Club in Victoria.

The stories are often inspired simply by the “right thing to do,” Scott says. “This is exceptional service, exceptional caring about consumers.”

RELATED: BBB open for Torch Award nominations

Nominations of the past include stories of workers who take into account a brand new baby’s nap schedule, or those who came out to fix a stove on Thanksgiving, in time to rescue a large family gathering.

Many nominations leave Scott, and judges, in tears.

“They do it because they know how difficult this is and how incredibly expensive this is, and they just do it,” Scott said.

Even the little tales of going above and beyond are recognized. Among her favourites is a story of a staffer at a pet shop, where a child, whose goldfish died, went to pick out a new one.

“They’re there to buy a goldfish … this is not a big purchase. The person working in the store spent a half an hour with this child helping the child pick out a goldfish,” Scott says. “That’s the stuff that makes the business great.”

While many a story are well crafted with love, it’s the intent that earns an award.

“The most moving testimonial I’ve ever seen was written by a very elderly man on a piece of scrap paper, in pencil,” Scott says. The man was a Holocaust survivor who talked about the incredible customer service he got and how respected he felt despite being a little forgetful and his imperfect English.

The Nov. 2 Torch Awards gala at the Union Club has a Havana Nights theme (tickets at bbb.org) to go along with the “celebration” rather than competition element.

“It’s a party. It’s not a competition. These people are all winners, so we decided a long time ago, let’s treat it like that,” Scott says.



c.vanreeuwyk@blackpress.ca

Like us on Facebook and follow us on Twitter

 

The 2017 Torch Awards at The Union Club in Victoria. (Courtesy BBB Vancouver Island)

Just Posted

Crooner classics past and present in spotlight, courtesy of Ken Lavigne

Island tenor prepares for upcoming concert tour of Let Me Be Frank!

Port Alberni workers to honour Day of Mourning on April 28

Annual event honours workers who lost their lives on the job

Tseshaht First Nation athlete honoured with provincial sports award

Rain Thomas competes in three different sports

Alberni Valley firefighters pass the boot for Muscular Dystrophy

Annual fundraiser started in 1967 with Port Alberni Fire Department

Cougars spotted in Sproat Lake neighbourhoods

ACRD director warns residents to keep children, pets close

VIDEO: Alberni Valley celebrates Easter weekend

Port Alberni children enjoy Easter egg hunts and spring activities

Busy Tuesday for BC Ferries passengers

First sailings to and from Swartz Bay sold out

New commemorative loonie marking ‘progress’ for LGBTQ2 people to be unveiled today

But advocates say it mistakenly suggests equality has been achieved largely as a result of government actions

B.C. VIEWS: NDP’s lawyer show is turning into a horror movie

Court actions pile up over pipelines, car insurance, care aides

United Way opens grants to help charities tackle social issues

Charities north of the Malahat can apply for grants $2,000 to $20,000

Second earthquake in less than two hours strikes off Vancouver Island

The first earthquake happened at 1:27 p.m., the second at 2:44 p.m.

PHOTOS: Green Party Leader Elizabeth May says ‘I do’ on Earth Day

May and John Kidder got married Monday morning in Victoria

Sri Lanka invokes war-time military powers after nearly 300 killed in Easter bombings

Sri Lanka’s minister of tourism says 39 foreign tourists were killed in the Easter Sunday attacks

Most Read