WestJet’s Saab 340B aircraft. (Paul Rodgers/The Cranbrook Townsman)

WestJet apologizes after passengers stranded in Cancun for 33 hours

About 150 passengers were stuck in Mexico last weekend because of mechanical issues

WestJet Airlines Ltd. has apologized to passengers who spent an extra day and half in Mexico over the weekend, many without the hotel rooms the airline had said would be available following a cancelled flight from Cancun to Ottawa.

About 150 passengers found themselves stranded on the Yucatan Peninsula Saturday after a pair of mechanical issues caused a four-hour flight delay and eventual cancellation.

READ MORE: Six things the Liberals are offering on air passenger rights

WestJet says the plane was moving constantly during the hold-up on the tarmac, which prevented flight crews from offering more water and snacks.

After the cancellation, the airline told passengers they would be bused to hotels to spend the night without charge. Many of them wound up having to book their own accommodations, however, due to a lack of available rooms.

The Calgary-based airline called it an ”extremely tough situation for guests to endure.”

WestJet says it will offer “appropriate reimbursement” for the hotel stays along with a gesture of goodwill to passengers.

The Canadian Press

Like us on Facebook and follow us on Twitter

Just Posted

Port Alberni’s Kari Trott set to shine at Canada Winter Games

Trott is one of two Special Olympics BC figure skaters invited to the national event

BCHL: Bulldogs’ Hawthorne commits to NCAA Wildcats

20-year-old goaltender earns scholarship to play Div. 1 hockey next year

Port Alberni realtor trekking the Sahara Desert in support of ACAWS

Chris Fenton of The Fenton Team will spend five days hiking in the Sahara Desert

Strong winds up to 100 km/h for parts of Vancouver Island

Wind warning in effect for north, east and west Vancouver Island into Saturday morning

Port Alberni bear spraying suspect arrested in Coombs

Nanaimo resident facing 16 criminal charges after “well coordinated” RCMP effort

VIDEO: Students in MAGA hats mock Native American at Indigenous Peoples March

Diocese in Kentucky says it is investigating the matter, caught on video by onlookers

Want to avoid the speculation tax on your vacant home? Rent it out, Horgan says

Premier John Horgan and Sheila Malcolmson say speculation and vacancy tax addresses homelessness

CONSUMER REPORT: What to buy each month in 2019 to save money

Resolve to buy all of the things you want and need, but pay less money for them

UPDATE: B.C. woman and boy, 6, found safe, RCMP confirm

Roseanne Supernault says both she and her six-year-old nephew are fine and she has contacted police

PHOTOS: Women’s Marches take to the streets across B.C. and beyond

Women and allies marched worldwide protesting violence against women, calling for equality

Anxiety in Alaska as endless aftershocks rattle residents

Seismologists expect the temblors to continue for months, although the frequency has lessened

Women’s March returns across the U.S. amid shutdown and controversy

The original march in 2017, the day after President Donald Trump’s inauguration, drew hundreds of thousands of people

Federal Liberals announce former B.C. MLA as new candidate in byelection

Richard Lee will face off against federal NDP leader Jagmeet Singh

No winning ticket in $10 million Lotto Max jackpot

No win in Friday night’s draw means the next Lotto Max draw will be approximately $17 million

Most Read