The 211 helpline is available 24 hours a day, every day in more than 150 languages.

The 211 helpline is available 24 hours a day, every day in more than 150 languages.

BC 211 expects calls for support to increase as second wave continues across BC

Helpline is available 24 hours a day, every day

As the province continues its efforts to reduce the spread of COVID-19, a helpline dedicated to connecting people with community programs and services expects more people will be reaching out in search of support.

“We saw a spike in volume when the pandemic first hit, and as measures are taken to reduce the spread of the virus, we expect more people will be looking for help,” says Irene Chanin, Chief Executive Officer of BC 211.

211 is a helpline available 24 hours a day, every day in more than 150 languages.

When somebody calls, they are connected with a real person who will ask questions about their situation and then find the right programs and services. Sometimes it’s a senior remaining safe in their home but needing help accessing groceries, other times it’s a parent looking for help to pay bills after being laid off, or a young person looking for help to understand what government programs are available to them.

During a recent announcement about the expansion of 211 across the country, the honourable Ahmed Hussen, Minister of Families, Children and Social Development, echoed the importance of 211 during this unprecedented time.

“With the ongoing pandemic, the 211 service is more important than ever, helping get information about community services to the Canadians who need it,” Hussen said in a news release.

Residents in even the smallest communities can find comfort in knowing that they don’t need to face problems alone.

“We live in a time where there is a vast amount of information at our fingertips, but sometimes wading through it all to find what you need can be overwhelming,” says Chanin. “211 Navigators can quickly and easily help you find the right service for your unique situation.”

Access this service today by dialling 2-1-1 or visiting bc211.ca

Health and wellness

Just Posted

The new council for Hupacasath First Nation. From left to right: Councillor Ricky-Lee Watts, Chief Councillor Brandy Lauder, Councillor Jolleen Dick and Councillor Warren Lauder. (SUBMITTED PHOTO)
Hupacasath First Nation chooses new chief councillor, council

First change of leadership in a decade for Vancouver Island nation

A trailer with fire damage is taped off by the Port Alberni Fire Department at the Wintergreen Apartments on Fourth Avenue. (ELENA RARDON / ALBERNI VALLEY NEWS)
Fire knocked down at Wintergreen Apartments trailer

City is concerned about zoning, building code and fire code infractions surrounding the trailers

File photo of Gord Johns during World Oceans Day.
Courtenay-Alberni MP outlines priorities for federal budget

Universal pharmacare, affordable housing and Pacific wild salmon are some of the… Continue reading

Alberni Valley Bulldogs forward Lukas Jirousek pokes the puck away from Grizzlies forward Henri Schreifels during a game at the Alberni Valley Multiplex on Sunday, April 11, 2021. (ELENA RARDON / ALBERNI VALLEY NEWS)
BCHL: Career night for Castagna can’t lift Alberni Valley Bulldogs past Victoria

Back-and-forth affair between Bulldogs and Grizzlies ends 7-5 for visiting team

Logging Camp Nine on Great Central Lake overlooks a large forest fire across the lake in this historical photo from May 1943. Camp Nine was bustling, with residences for logging camp staff, a rail line and rail cars visible. This is one of 24,000 photos contained in the Alberni Valley Museum’s digital archives, available for public viewing at https://portalberni.pastperfectonline.com. (PHOTO PN12220 COURTESY ALBERNI VALLEY MUSEUM)
LOOK BACK: Great Central Lake’s sawmill

Take a peek at Alberni Valley history with the Alberni Vally Museum

Burnaby MLA Raj Chouhan presides as Speaker of the B.C. legislature, which opened it spring session April 12 with a speech from the throne. THE CANADIAN PRESS
B.C. NDP promises more health care spending, business support in 2021 budget

John Horgan government to ‘carefully return to balanced budgets’

Dr. Bonnie Henry gives her daily media briefing regarding Covid-19 for the province of British Columbia in Victoria, B.C, Monday, December 7, 2020. THE CANADIAN PRESS/Jonathan Hayward
B.C. urges people to stay in their neighbourhoods, discourages out-of-household meet-ups

Dr. Bonnie Henry says there should be no travel, even to the next city over

Dr. E. Kwok administers a COVID-19 vaccine to a recipient at a vaccination clinic run by Vancouver Coastal Health, in Richmond, B.C., Saturday, April 10, 2021. THE CANADIAN PRESS/Jonathan Hayward
Most Canadians plan to get COVID-19 vaccine, but safety fears drive hesitancy: poll

This comes as confidence in governments is plummeting in provinces being hit hardest by the pandemic

Marathon of Hope runner Terry Fox is shown in a 1981. (THE CANADIAN PRESS/CP)
Terry Fox’s legacy of resilience resonates during COVID-19 crisis, says brother

Fred Fox said his brother’s legacy of resilience has taken on renewed resonance as COVID-19 rages on

A youth was arrested following a car crash on Wallace Street on Saturday, April 10. (Karl Yu/News Bulletin)
Onlookers laugh and jeer as B.C. teen beaten, then forced to strip and walk home

Police arrest older teen, call video shared on social media ‘disturbing’

A lady wears a sticker given out after receiving a COVID-19 vaccine at a clinic in Richmond, B.C., Saturday, April 10, 2021. THE CANADIAN PRESS
B.C.’s COVID-19 case count slows after last week’s peak

3,219 new cases since Friday, 18 additional deaths

North Cowichan councillor Tek Manhas did not violate the municipality’s code of conduct by posting a sexist meme on Facebook, council concludes. (File photo)
B.C. municipality to take no action against councillor who posted sexist meme

Tek Manhas’s meme doesn’t violate North Cowichan council’s code of conduct, municipality concludes

A 41-person air task force, including 12 members from 407 Long Range Patrol Squadron at 19 Wing Comox, seized more than $3 million CND worth of cocaine as part of Op Caribbe. Photo by Canadian Armed Forces Operations/Facebook
Vancouver Island team helps make $368 million three-tonne cocaine seizure

12 members from 19 Wing Comox involved in Op Caribbe

Cannabis bought in British Columbia (Ashley Wadhwani/Black Press Media)
Is it time to start thinking about greener ways to package cannabis?

Packaging suppliers are still figuring eco-friendly and affordable packaging options that fit the mandates of Cannabis Regulations

Most Read