(Black Press Media files)

Adding more women’s and unisex bathrooms could help stores’ bottom line: UBC

The time customers spend waiting for the washroom is time they could have spent shopping

Anyone waiting for the bathroom is likely to be rightly annoyed when the line stretches around the corner.

It can be even worse for store owners, because the time customers spend waiting for the washroom is time they could have spent shopping.

The University of B.C. released a study on Thursday that it claims is the first to use modelling and computer simulations to figure out waiting times for bathrooms in different businesses.

Researchers found that increasing the number of women’s bathrooms, or adding unisex bathrooms, could do wonders for stores’ bottom lines.

READ MORE: Famous giant tortoise DNA may hold fountain of youth: UBCO

“In a service setting, like restaurants or movie theatres, a positive washroom experience is something people expect, and inadequate facilities can have a strong negative impact on whatever product or service a business is providing,” said Tim Huh, lead author of the study and Canada Research Chair in Operations Excellence and Business Analytics at the UBC Sauder School of Business.

The best way to achieve equal lineups for both men and women is to change all bathrooms to unisex, researchers said, but that’s not ideal because unisex bathrooms require more total space.

Instead, researchers suggest creating a small number of unisex bathrooms combined with gender-specific bathrooms to create flexible space.

“Unisex washrooms can be more allocated to women when the women’s washroom is at capacity. Once a line starts to form at the unisex washroom, men will not line up there when there is an empty men’s washroom that they can choose,” said Huh. “This is a good solution in many cases.”


@katslepian

katya.slepian@bpdigital.ca

Like us on Facebook and follow us on Twitter.

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

“Major road failure” shuts down highway in and out of Tofino-Ucluelet

A rock crashed down onto Hwy. 4 early Thursday morning.

Veteran Island journalist battles cancer through pioneering treatment

Vancouver Island rallies around JR Rardon and family during stay in Seattle

Coulson Aviation C-130 crashes in Australia, killing three on board

Three people are confirmed dead in the crash in New South Wales

Alberni Valley fire chief, captain retire after decades of service

Charlie Starratt has been fire chief of BCVFD for 27 years

B.C. RCMP spent roughly $750K on massive manhunt for Schmegelsky, McLeod

Manitoba RCMP helped with 17-day search through the province’s northern terrain

Four things ‘not’ to do if you run into Prince Harry and Meghan in B.C.

Here is a list of some things you definitely should NOT do, according to the BBC

Gap between cost of legal and illegal cannabis keeps growing: Stats Canada

In B.C., legal pot cost $9.32 per gram when bought legally

Canada prepares as WHO decides whether to declare global coronavirus emergency

The city of Wuhan, China, has shut down outbound flights and trains

Survey finds support among Canadians for broader assisted-dying law

The survey was conducted Jan. 17 to 21 among 1,552 Canadians eligible to vote

New nasal spray launched in Canada to combat hypoglycemic shock in diabetics

Baqsimi is a nasal spray contains three milligrams of glucagon

Prices for recreational marijuana in B.C. down from a year ago

New inflation figures show gasoline, housing and certain kinds of food cost more

Future space homes could be made of mushrooms

NASA explores use of fungi to build structures in space

Island Bakery in Cobble Hill to close

Cobble Hill store in business since 1982

Most Read