Charity Millar and her family of five have been car-free for several years. (Photo courtesy Charity Millar)

Charity Millar and her family of five have been car-free for several years. (Photo courtesy Charity Millar)

B.C. mom, kids on bike turned away from Tim Hortons drive-thru

Car-free for years, Charity Millar ‘felt gross’ being denied service

Charity Millar promised her children a Tim Hortons donut in order to help them through the flu vaccine experience.

Once they’d finished up at the West Shore Health Unit, Millar steered her family over to the Wale Road Tim Hortons’ drive-thru. Upon attempting to order their doughnuts, they were turned away because they were on a bike.

Millar’s family of five has been car free for several years. She opted for the drive-thru after the flu shots because the bike lock-up at the mall isn’t good a option – the bikes block the sidewalk.

She “felt gross” upon being denied service at Tim Hortons and her three-year-old was upset about not getting a doughnut. They ended up going through the Save-On-Foods drive-thru for a treat on the way home as bike traffic is permitted.

Millar doesn’t understand why cyclists wouldn’t be allowed through the drive-thru because they ride with cars on the road all the time. She also emphasized that it’s tough for parents who cycle to disembark and take their children and bags inside as they can’t simply lock a door to protect their items.

Millar noted that the issue isn’t with Tim Hortons but rather “a systemic problem” as others in her circle have run into the same issue.

Millar doesn’t use social media, so her friend and fellow cycling parent Elise Cote took to Twitter on her behalf and asked Tim Hortons to explain.

A spokesperson for Tim Hortons told the Saanich News that the company’s drive-thru policy states that “only vehicles licensed under the relevant motor vehicle legislation can be served at the drive-thru windows.”

READ ALSO: RCMP snag suspected thief with bait bike

The spokesperson explained that cars, trucks, vans and motorcycles can go through, but that for safety reasons, bikes are not permitted. McDonald’s Canada has the same policy on bikes.

Cote feels that ‘safety issue’ is code for insurance concerns because unlike drivers, most cyclists aren’t insured. However, she pointed out that someone could get injured in the parking lot or while locking up their bike too.

Little inconveniences pile up and stop people from choosing alternate modes of transportation, Millar said. The act of biking isn’t the drawback for most people, it’s the lack of infrastructure and the safety concerns.

She hopes that Saanich will encourage new businesses to consider cyclists – especially when it comes to drive-thrus as idling cars create a lot of emissions.

Cycling isn’t just for recreation, some families are replacing their minivans, Cote said. She hopes to bring the issue to council have have new businesses accommodate cyclists.

READ ALSO: Bike polo players flock to Victoria for Winter Mixer tournament

Giving people options that make them feel catered to and safe – like the Dobosala Cantina & Ride Thru on Pandora Street – will “make good decisions easier,” Millar said. “If you build it, they will come.”

Coun. Zac de Vries is a cyclist and has never owned a car. He referred to banning bikes from drive-thrus as “unfair ” and “a lost opportunity.”

“We’re going through a transportation renaissance and our urban form and services should reflect that.”

Coun. Ned Taylor, a fellow cyclist, agreed and emphasized that he sees no problem with bike drive-thrus.

“I consider riding down Shelbourne Street [on a bike] to be a bigger risk than riding through a drive-thru,” said Taylor, pointing out that speeds are quite low in drive-thrus.

Taylor encourages residents to speak with businesses and council about the issue.


@devonscarlett
Like us on Facebook and follow us on Twitter.

devon.bidal@saanichnews.com

Just Posted

Craft Brewing and Malting program student Ellie Hadley plans to use her newfound skills and knowledge to set up a distillery in Port Alberni. (PHOTO COURTESY LEE SIMMONS)
Something’s brewing with North Island College’s newest program

Port Alberni grad Ellie Hadley hopes to turn new skills into thriving business

The Co-op gas station at Whiskey Creek is burning after a camper van burst into flames just before 4 p.m. on Thursday, June 17, 2021. (FACEBOOK PHOTO)
Exploding camper van torches Highway 4 gas station between Qualicum Beach and Port Alberni

Highway traffic blocked after Whiskey Creek gas station erupts into flames

Kids from a MOSS Sailing Camp sail just off Canal Waterfront Park in Alberni Inlet during a day camp in August 2014. (AV NEWS FILE PHOTO)
MOSS Sailing camps return to Alberni Valley

One-week camps designed for kids will take place at Sproat Lake

Robert Gunn of Alberni Climate Action loads garbage discovered in the Alberni Inlet around Cous Creek into his canoe during a recent ocean shoreline cleanup. (SUBMITTED PHOTO)
Alberni Climate Action group creates NIC scholarship

Students attending college full time may apply through NIC

Two ambulances and a medevac helicopter are on scene at Taylor River Flats rest area on Highway 4 due to a serious motor vehicle incident. (PHOTO COURTESY MAGGIE BROWN)
Highway 4 reopens after accident at Taylor River Flats

Multi-vehicle crash had closed highway to west coast

People line up to get their COVID-19 vaccine at a vaccination centre, Thursday, June 10, 2021 in Montreal. THE CANADIAN PRESS/Ryan Remiorz
Vaccines, low COVID case counts increase Father’s Day hope, but risk is still there

Expert says people will have to do their own risk calculus before popping in on Papa

Wild rabbits are all over Chilliwack, but people often think they’re someone’s lost pet and try to ‘save’ them. But the owner of Chilliwack’s Reptile Room says good intentions can have bad consequences for wild animals. (Photo by THE CANADIAN PRESS)
Owner of Chilliwack’s Reptile Room asks people to leave wild animals in the wild

Amber Quiring says people who think they’re helping are actually doing more harm than good

Photos displayed at a vigil for former Nanaimo outreach worker Amy Watts, whose body was found June 3 and whose death RCMP are investigating as a homicide. (News Bulletin photo)
‘We need to do better,’ says mother of woman killed in Nanaimo

Vigil held for former outreach worker Amy Watts, whose body was found downtown June 3

Thousands of protesters make their way through the downtown core during a Black Lives Matter protest in Ottawa, Friday June 5, 2020. THE CANADIAN PRESS/Adrian Wyld
MPs’ study of systemic racism in policing concludes RCMP needs new model

Chair of the House public safety committee says it’s time for a reckoning on ‘quasi-military’ structure

A case filled with packages of boneless chicken breasts is shown in a grocery store Sunday, May 10, 2020, in southeast Denver. THE CANADIAN PRESS/AP-David Zalubowski
One million chickens euthanized during labour dispute at Quebec slaughterhouse

Premier says waste amounts to 13 per cent of the province’s chicken production thrown in the garbage

Premier of Manitoba Brian Pallister speaks at a news conference at the Manitoba Legislative Building in Winnipeg on Wednesday, April 7, 2021. THE CANADIAN PRESS/David Lipnowski
Provincial leaders want more federal money for health care, plan to meet in fall

Premiers ask Ottawa to increase its share of overall health spending to 35 per cent from 22 per cent

A section of the eastern slopes of the Canadian Rockies is seen west of Cochrane, Alta., Thursday, June 17, 2021. A joint federal-provincial review has denied an application for an open-pit coal mine in Alberta’s Rocky Mountains, saying its impacts on the environment and Indigenous rights aren’t worth the economic benefits it would bring. THE CANADIAN PRESS/Jeff McIntosh
Panel says Grassy Mountain coal mine in Alberta Rockies not in public interest

Public hearings on the project in southern Alberta’s Crowsnest Pass region were held last fall

Cannabis bought in British Columbia (Ashley Wadhwani/Black Press Media)
Is it time to start thinking about greener ways to package cannabis?

Packaging suppliers are still figuring eco-friendly and affordable packaging options that fit the mandates of Cannabis Regulations

Most Read