Text 911 option now available

Hearing- and speech-impaired residents of the Alberni Valley will soon be able to text with 911 operators.

  • Jun. 4, 2015 6:00 p.m.

Hearing- and speech-impaired residents of the Alberni Valley will soon be able to text with 911 operators.

The decision follows a January 2013 announcement by the Canadian Radio-television and Telecommunications Commission (CRTC) about “enhancements to 911 services that will enable Canadians who have hearing or speech impairments to communicate with 911 call centres via text message.”

In the decision, the CRTC stated that carriers were supposed to have implemented the changes by Jan. 24, 2014. However, changes have rolled out region by region across the country and have just been implemented in the Alberni-Clayquot Regional District.

The CRTC decision does not mean that individuals can simply text 911­—instead, individuals must first register for the service with their wireless carrier and then when the need arises, call 911. Call centre operators will automatically detect the text 911 enabled phone and begin a text conversation.

The voice call must be kept on in the background in order to not disconnect from the conversation and 911 operators will be able to pick up background noise from the phone’s location.

reporter@albernivalleynews.com

twitter.com/AlberniNews

Just Posted

Casual car show will put the drive into food drive

Port Alberni’s Cars and Coffee will wrap up with a food drive in September

Striking Western Forest Products workers could lose benefits in September

Union, forest company at odds over Vancouver Island benefit payments as strike enters third month

Port Alberni bands ‘out of the basement’ and onto an album

Two bands, products of the Alberni Valley’s school of rock, celebrate their CD debut

Stephen Novik takes the mic at Words on Fire in Port Alberni

Event takes place Aug. 29 at Char’s Landing

Trudeau to meet with U.K. and Japanese prime ministers ahead of G7 summit

French President Emmanuel Macron, this year’s G7 host, has little expectations of a unified front from the leaders

PHOTOS: Brazil military begins operations to fight Amazon fires

Amazon fires have become a global issue, escalating tensions between Brazil and European countries

Racist confrontation in Richmond parking lot caught on camera

Woman can be heard yelling racial slurs, swear words at woman in apparent parking dispute

Groups ready campaign to help young voters identify ‘fake news’ in election

The media literacy campaign to focus on identifying misinformation and suspicious sources online

Big rally in northern B.C. draws attention to continuing lumber crisis

Mayor Joan Atkinson says about 400 workers have been directly affected by the closure of the Canfor mill

Orangeville Northmen take Minto Cup at Langley Events Centre

Swept best-of-five series 3-0 over Victoria Shamrocks

Expanded support to help B.C. youth from care attend university still falling short

Inadequate support, limited awareness and eligibility restrictions some of the existing challenges

Ethnic media aim to help maintain boost in voting by new Canadians

Statistics Canada says new Canadians made up about one-fifth of the voting population in 2016

UPDATE: Crown cross-examines B.C. father accused of killing daughters

Andrew Berry is charged in the deaths of six-year-old Chloe and four-year-old Aubrey in 2017

Most Read