Minister of Immigration, Refugees and Citizenship Marco Mendicino holds a press conference in Ottawa on Thursday, Nov. 12, 2020. THE CANADIAN PRESS/Sean Kilpatrick

Minister of Immigration, Refugees and Citizenship Marco Mendicino holds a press conference in Ottawa on Thursday, Nov. 12, 2020. THE CANADIAN PRESS/Sean Kilpatrick

Watchdog says immigration applicants need easier access to info on their files

‘They need to give more information without having to wait for people to ask for it’

A federal watchdogsays the Immigration Department needs to provide easier access to information for applicants seeking more than a bare-bones outline of their files.

In a new report Tuesday, information commissioner Caroline Maynard called for readier transparency as aspiring Canadians frequently have to resort to requests under the Access to Information Act.

“They need to give more information without having to wait for people to ask for it,” Maynard said in an interview.

The recurring complaint to her office revolves around a lack of available information on details such as application status or the reasoning behind decisions, which can be tough to obtain through the department’s online account portal, she said.

Immigration, Refugees and Citizenship Canadareceived about 117,000 access-to-information requests in 2019-20, compared to fewer than 40,000 forall other federal institutions combined, the report says. Some 99 per cent of the former relate to immigration applications.

The deluge of document demands prompted a processing lag that resulted in a 670 per cent spike in complaints to the information commissioner last year, according to the report. The 4,298 complaints tower above the No. 2 complaint target, the RCMP, which garnered 355 complaints to Maynard’s office.

She is calling on the Immigration Department to provide more timely responses to the requests as well as targeted measures to reduce the need for those demands in the first place.

“They have this great portal, but it just does not provide sufficient detail on the information that the these people were asking for,” she said, contrasting the website with the Canada Revenue Agency’s.

“If you wouldn’t have all the information through the CRA account, you would have to make an access request. It would be ridiculous,” Maynard said.

“This needs to be upgraded.”

The department says it plans to modernize its digital platform in the next two to three years and launch a review that could result in more details about why an application was denied, all with a view to greater information for would-be residents.

In its response to the report, the department said Immigration Minister Marco Mendicino has confirmed it is “working to improve the availability of client immigration information through other means than access requests and find the root cause driving clients to submit requests.”

Those requests come from permanent residents as well as applicants outside Canada who are trying to obtain a work or student visa, among other types. Many of the filings come via immigration consultants or lawyers, “either because of the language barriers or just because the system is a complex process,” Maynard said.

Christopher Reynolds, The Canadian Press

Like us on Facebook and follow us on Twitter.

Want to support local journalism? Make a donation here.

Immigration

Just Posted

AW Neill Elementary School in Port Alberni. (NEWS FILE PHOTO)
SD70 chooses new name for AW Neill School in Port Alberni

New name honours Nuu-chah-nulth Peoples’ connection to region

Douglas Holmes, current Alberni-Clayoquot Regional District chief administrative officer, is set to take on that position at the Regional District of Nanaimo come late August. (Submitted photo)
Regional District of Nanaimo’s next CAO keen to work on building partnerships

Douglas Holmes to take over top administrator role with RDN this summer

Ron MacDonald fields questions at a news conference in Halifax on Sept. 27, 2011. THE CANADIAN PRESS/Andrew Vaughan
Finding ‘comfortable’ indigenous monitor tough task in Tofino-area shooting death

Julian Jones case hampered by difficulty finding a civilian comfortable with privacy protocols

Port Alberni RCMP officer in command Insp. Eric Rochette presents longtime community policing volunteer Louie Aumair with a OIC appreciation certificate. (SUBMITTED PHOTO)
Port Alberni RCMP honour longtime volunteer

First responders receive support from broader community

The Dock+ is located on Harbour Road in Port Alberni. (SUSAN QUINN / Alberni Valley News)
PROGRESS 2021: Port Alberni’s food hub still growing a year later

The Dock hopes to open a retail store on Alberni’s busy waterfront

Canadian Prime Minister Justin Trudeau participates in a plenary session at the G7 Summit in Carbis Bay, England on Friday June 11, 2021. THE CANADIAN PRESS/Adrian Wyld
Canada donating 13M surplus COVID-19 vaccine doses to poor countries

Trudeau says the government will pay for 87 million shots to be distributed to poor countries

Cruise ship passengers arrive at Juneau, Alaska in 2018. Cruise lines have begun booking passengers for trips from Seattle to Alaska as early as this July, bypassing B.C. ports that are not allowed to have visitors until March 2022 under a Canadian COVID-19 restrictions. (Michael Penn/Juneau Empire)
B.C. doesn’t depend on U.S. law to attract cruise ships, Horgan says

Provinces to get update next week on Canada’s border closure

This undated photo provided by Girl Scouts of New Mexico Trails shows a scout donating cookies to firefighters in Rio Rancho, New Mexico, as part of the Hometown Heroes program. As the coronavirus pandemic wore into the spring selling season, many Girl Scout troops nixed their traditional cookie booths for safety reasons. That resulted in millions of boxes of unsold cookies. (Girl Scouts of New Mexico Trails via AP)
Thinner Mints: Girl Scouts have millions of unsold cookies

Since majority of cookies are sold in-person, pandemic made the shortfall expected

In this artist’s sketch, Nathaniel Veltman makes a video court appearance in London, Ont., on June 10, 2021 as Justice of the Peace Robert Seneshen (top left) and lawyer Alayna Jay look on. THE CANADIAN PRESS/Alexandra Newbould
Terror charges laid against London attack suspect

Crown says Nathaniel Veltman’s four counts of first-degree murder constitute an act of terrorism

Premier John Horgan speaks as provincial health officer Dr. Bonnie Henry, right, and health minister Adrian Dix look on during a press conference to update on the province's fall pandemic preparedness plan during a press conference from the press theatre at Legislature in Victoria, Wednesday, Sept. 9, 2020. THE CANADIAN PRESS/Chad Hipolito
B.C. officials to provide details on Step 2 of COVID reopening plan Monday

Step 2 could allow for larger gatherings and a resumption of recreational travel

Indigenous Services Minister Marc Miller is seen during a news conference, Wednesday May 19, 2021 in Ottawa. THE CANADIAN PRESS/Adrian Wyld
Indigenous child-welfare battle heads to court despite calls for Ottawa to drop cases

Feds are poised to argue against two Canadian Human Rights Tribunal rulings

The Great Ogopogo Bathtub Race has been held in Summerland as a fundraising event. Do you know which Canadian city introduced this sport? (Black Press file photo)
QUIZ: A summer’s day at the water

How much do you know about boats, lakes and water?

Cannabis bought in British Columbia (Ashley Wadhwani/Black Press Media)
Is it time to start thinking about greener ways to package cannabis?

Packaging suppliers are still figuring eco-friendly and affordable packaging options that fit the mandates of Cannabis Regulations

Two-year-old Ivy McLeod laughs while playing with Lucky the puppy outside their Chilliwack home on Thursday, June 10, 2021. (Jenna Hauck/ Chilliwack Progress)
VIDEO: B.C. family finds ‘perfect’ puppy with limb difference for 2-year-old Ivy

Ivy has special bond with Lucky the puppy who was also born with limb difference

Most Read