Software glitch a hassle for photographer

Photo columnist Norman Silverstone loves his Mac laptop, but the new operating system doesn’t.

I love Macs. If it was up to me, I would sell my wimpy HP Windows machine and just use the Mac computer.

My machine is a 15” MacBook Pro that is sleek, sexy and fast with graphics that are unbelievable. My sexy Mac was merrily co-existing with me on Snow Leopard  OS and we were having a grand old time. No viruses, no “blue screen of death”, no frozen screen, no being taken over by a bot, in fact nothing but good stuff.

Then one day IT happened.

The IT is Lion OS, the latest operating system from Apple.

I went online to the Apple App store, chose Lion OS, paid by credit card ($29), and downloaded it direct from the website: no CD, no DVD, nothing tangible.

Problems started immediately.

My Mac would not come out of sleep mode, I had a frozen screen in Safari, it would not shut down, and so on.

I went online to see if there was something that I could do to repair the problems. I read that quite a few people had problems after downloading Lion.

Because I had purchased the three-year Apple warranty, I phoned Apple Tech support and screamed help! They walked me through updates, resets, repairs, and dumping library preferences, all to no avail.

The next step was to wipe my hard drive clean and re-install Lion.

Pretty drastic, don’t you think?

I phoned Apple and spoke to a supervisor (Katie) about my concerns with wiping my hard drive. She checked with the tech and the senior tech, and they agreed that it had to be done.

They said that there was some sort of conflict going on in my machine. Fortunately the MacBook Pro is running “Time Machine” (backup program) and is connected to an external hard drive.

Well, we wiped the internal hard drive and re-installed Lion. It seemed to work fine. The next  day I sat down at my computer, turned it on, clicked on a program and instantly went into freezing mode with the little ball turning and turning on the screen.

I phoned  the senior Apple tech, he said that I had to bring the machine to an Apple repair depot to be a “hands on” consultation.

I phoned Mac Boutique (the only Apple certified shop in Nanaimo),then we drove over and around to Nanaimo.

I left the machine there, they were going to repair it and send it back to me no charge.

Doug at Mac Boutique installed a second version of Lion (the first one was buggy), turned off automatic graphics switching (the Mac has two graphics cards, one better, one lesser and constantly switches depending on the program), installed all the updates and shipped it back to me.

So far, so good. It seems that Lion OS is problematic if it is an update from Snow Leopard but fine if a new Mac is purchased with Lion OS installed.

Thank heaven for the Apple three-year warranty and thank you Katie (supervisor in Texas) for being so wonderful and making things happen.

Any questions?  E-mail me at nsilverstone@telus.net.

 

‘Mac Daddy’ Norman Silverstone teaches photography through North Island College and Eldercollege in Port Alberni.

Just Posted

ARTS AROUND: Join watercolour workshops in Port Alberni

Victoria artist Joanne Thomas will provide beginner and advanced classes

‘Beauty amongst such tragedy:’ B.C. photographer captures nature’s trifecta

David Luggi’s photo from a beach in Fraser Lake shows Shovel Lake wildfire, Big Dipper and an aurora

Bullhead derby returns to Port Alberni with new date, location

Lions Club partners with Maritime Discovery Centre

Vancouver Island woman to attempt historic swim across Juan de Fuca Strait today

Ultra-marathon swimmer Susan Simmons to attempt to swim from Victoria to Port Angeles and back

Port Alberni RCMP honour fallen officers from New Brunswick

Moment of silence, prayers held for Fredericton officers killed last week

‘Hard on water:’ Smoke not the only long-range effect of wildfires

The project began more than 10 years ago after southern Alberta’s 2003 Lost Creek fire

B.C. VIEWS: Genuine aboriginal rights can be misused and discredited

Camp Cloud one of long line of protests falsely asserting title

Prime Minister Justin Trudeau to march in Montreal’s Pride parade

Trudeau will end the day in his home riding of Papineau

Vancouver Whitecaps give up late goal in 2-2 draw with New York Red Bulls

Four of Vancouver’s next five games are at home

RCMP looking for missing Duncan teen

Dallas Macleod, 18, was last seen on Aug. 10

Evacuation order issued in Island village due to “risk of falling debris”

Fire continues to threaten town’s only access road

B.C. man designer behind Canucks’ retro jersey

Jeremie White was 20 years old when he told Canucks assistant GM Brian Burke he had a design

Most Read