Accolades for Starbucks in Alberni

Alberni Safeway Starbucks staff have earned a service award for a perfect record in a mystery shopper program.

Safeway Starbucks operator Kim Forrester

The staff at the Starbucks kiosk inside Safeway have earned a service award for a perfect record in a mystery shopper program.

“We’re proud of them,” said Charlotte Penner, in charge of service support for Safeway on Vancouver Island.

Penner travelled from Duncan, where she is based, to present the Port Alberni employees with flowers for the Safeway Starbucks Team 20/20 Service Success achievement.

Employees who received the award include operator Kim Forrester, assistant operator Deanna Goundan and baristas Angela Hodgson, Whitney Hicks, Rhylie Lee and Sara Robichaud.

The Port Alberni Safeway kiosk received 100 per cent marks, covering for each employee, on 20 different occasions, Penner said. Mystery shoppers are given specific drinks to order or products to purchase, then rate the customer service they receive.

“That’s a great achievement for the Island,” Penner added.

Nine of Safeway’s 12 stores in this district have kiosks that participate in the mystery shopper program.

editor@albernivalleynews.com

Just Posted

Port Alberni ‘a safe place to be’ despite crime rate, says RCMP

Criminal offences up in Port Alberni for the first quarter of 2019

Portal Players production touches on residential schools

Sisters chronicles a convent-run residential school in Canada

San Group ups plans for mill, remanufacturing plant in Port Alberni

Company moves new mill site after public input

Crooner classics past and present in spotlight, courtesy of Ken Lavigne

Island tenor prepares for upcoming concert tour of Let Me Be Frank!

VIDEO: Alberni Valley celebrates Easter weekend

Port Alberni children enjoy Easter egg hunts and spring activities

WATCH: South Vancouver Island shooting an ‘isolated and targeted’ incident, say police

One person in custody, another fled following shooting and crash on West Shore

Woe, Canada: Bruins down Maple Leafs 5-1 in Game 7

No Canadian teams left in Stanley Cup playoffs

Defence accuses officer of ‘incompetence’ in trial for B.C. man accused in daughters’ murder

Double murder trial for the Victoria father accused of killing his two young daughters continues

B.C. men challenge constitutionality of Canada’s secret no-fly list

Parvkar Singh Dulai says he received a “denial of boarding” notification under the no-fly program last May 17

Murder on B.C. property didn’t need to be disclosed before sale, court rules

Buyer had tried to break contract after learning a man with ties to crime had been murdered there

B.C.’s largest Vaisakhi festival target of threatening Facebook post: Surrey RCMP

Police say they are investigating the posts on Facebook, after local MLA forwarded screenshots

Pug life: B.C. town boasts waggish list of dog names

Freedom-of-information request lists most ‘pupular’ dog names registered in White Rock

VIDEO: Duncan-Nanaimo’s Funkanometry bow out of ‘World of Dance’ with ‘After Hours’ routine

Judges praised them as entertainers, and urged them to work a bit more on their dancing

Most Read