Accolades for Starbucks in Alberni

Alberni Safeway Starbucks staff have earned a service award for a perfect record in a mystery shopper program.

Safeway Starbucks operator Kim Forrester

The staff at the Starbucks kiosk inside Safeway have earned a service award for a perfect record in a mystery shopper program.

“We’re proud of them,” said Charlotte Penner, in charge of service support for Safeway on Vancouver Island.

Penner travelled from Duncan, where she is based, to present the Port Alberni employees with flowers for the Safeway Starbucks Team 20/20 Service Success achievement.

Employees who received the award include operator Kim Forrester, assistant operator Deanna Goundan and baristas Angela Hodgson, Whitney Hicks, Rhylie Lee and Sara Robichaud.

The Port Alberni Safeway kiosk received 100 per cent marks, covering for each employee, on 20 different occasions, Penner said. Mystery shoppers are given specific drinks to order or products to purchase, then rate the customer service they receive.

“That’s a great achievement for the Island,” Penner added.

Nine of Safeway’s 12 stores in this district have kiosks that participate in the mystery shopper program.

editor@albernivalleynews.com

Just Posted

Thanksgiving Food Drive returns to Port Alberni

Volunteers will go door-to-door to collect non-perishable items

Tyee Club celebrates 80 years in Port Alberni

James Clark wins Fisherman of the Year award

John Horgan promises action after fatal mid-Island bus crash

Premier cites students, local Indigneous community as reason to repair the road

BCHL: Alberni Valley Bulldogs rally for the win with five goals in third period

Port Alberni team has won two games in a row at home

VIDEO: Grizzly bears fight along northern B.C. highway in rare footage

Cari McGillivray posted the head-turning video, shot near Stewart, B.C., to social media

Police arrest B.C. phone scammer linked to illegal call centres in India

Person arrested in Burnaby here on a work visa, says police

Air Canada forced girl, 12, to remove hijab: civil rights group

The San Francisco Bay Area office of the Council on American-Islamic Relations calling for change

Man from Winnipeg who was hiking alone found dead in Banff National Park

RCMP say the man was hiking alone on Mount Temple Thursday

One-in-five British Columbians think they’ll win big while gambling: study

Roughly 58 per cent of British Columbians bought at least one lottery ticket in past year

Takaya, B.C.’s intriguing lone wolf, seen eating seal and howling away on Discovery Island

Fun facts about Takaya the wolf, like his a 36-hour tour around Chatham, Discovery Islands

Resident finds loaded shotgun inside a duffle bag in Kelowna alleyway

RCMP seized a loaded 12-gauge shotgun, ammunition, clothing and other items

Graffiti, calls and Snapchat: RCMP probe string of threats targeting Kamloops schools

There have been nine different threats made to four different schools in the city

Oak Bay father’s testimony at murder trial like plot of ‘bad low-budget movie:’ Crown

Crown alleged Andrew Berry’s ‘entire story of Christmas Day is a lie’

Most Read