Crash fraudsters busted by own online bragging

ICBC investigators scour social media postings for ammunition to reduce or deny inflated claims

Facebook has become a major tool for ICBC investigators rooting out fraud.

Insurance fraudsters are increasingly being tripped up online by their own social media postings.

ICBC says it opened 2,350 cyber cases last year where investigators used social media or other online postings to try to uncover suspected fraudulent or exaggerated crash claims.

“Social media is a growing area that’s been highly successful for us,” said Chris Fairbridge, manager of ICBC’s Special Investigations Unit.

“When you’ve got pictures and you’ve got video and you’ve got posts of what you’ve been doing, it’s pretty hard for anybody to look at that and say you’re telling the truth when you’ve exaggerated.”

Fairbridge said the dedicated unit now has 10 investigators dedicated to cyber cases, up from two when it was started in 2010.

About 70 per cent of their investigations have some effect in reducing payout costs or leading to a complete denial.

One 2015 example was a B.C. woman who claimed crash injuries kept her from returning to work as a hairdresser, but posted on Twitter and Facebook about hiking, running and being one of the “hardest hitters” on the roller derby team she’d just joined. She settled for half her original claim after being confronted with her social media posts.

In another case that went to court, a woman sought $1 million after being hit by a motorcycle in a crosswalk. A judge awarded her just $20,000 and ordered her to pay $34,000 in ICBC costs after deciding from social media posts and other evidence that she’d grossly exaggerated her injuries.

Other phony claimants were undone by their friends’ social media postings.

A Lower Mainland man said he couldn’t go back to his desk job after a crash but investigators found a friend’s Facebook photo of him later running a grueling obstacle race in Whistler, as well as a video of him taking down an opponent in a mixed martial arts bout. Shown the evidence, he quickly settled, citing a miraculous recovery.

ICBC also denied a Kamloops man’s claim that vandals burned his truck after finding evidence the fire was suspicious and a Craigslist posting trying to sell the truck because he couldn’t afford to pay for its repairs.

Penalties may go beyond reduced or denied payouts.

Fairbridge said there were 520 successful fraud convictions in the last five years, some leading to jail time.

Those convicted may not be able to cross the border again or may have trouble getting a loan or a job, he noted.

Asked if fraudsters are getting wise and going dark on social media after a claim, Fairbridge said no.

“People can’t help themselves.”

An estimated 10 to 20 per cent of auto insurance claims are fraudulent or exaggerated, costing an extra $600 million a year in B.C. and adding $100 to the insurance premiums of the average driver.

“We’re not going to tolerate that, we’re not going to pass those costs along to honest customers,” Fairbridge said.

Just Posted

BCHL: Bulldogs’ Hawthorne commits to NCAA Wildcats

20-year-old goaltender earns scholarship to play Div. 1 hockey next year

Port Alberni realtor trekking the Sahara Desert in support of ACAWS

Chris Fenton of The Fenton Team will spend five days hiking in the Sahara Desert

Strong winds up to 100 km/h for parts of Vancouver Island

Wind warning in effect for north, east and west Vancouver Island into Saturday morning

Port Alberni bear spraying suspect arrested in Coombs

Nanaimo resident facing 16 criminal charges after “well coordinated” RCMP effort

Port Alberni considers implementing ‘hotel tax’ for travellers

Municipal and Regional District Tax could lead to revenue of $325,000, says Collette

VIDEO: U.S. Congress to probe whether Trump told lawyer Cohen to lie

At issue is a BuzzFeed News report that about negotiations over a Moscow real estate project

Rookie Demko backstops Canucks to 4-3 win over Sabres

Young Vancouver goalie makes 36 saves to turn away Buffalo

Charges upgraded against mother of murdered B.C. girl

Kerryann Lewis now faces first- rather than second-degree murder in the death of Aaliyah Rosa.

UPDATE: Injured firefighter in stable condition

Kelowna fire crews responded to a blaze at Pope’sGallery of BC Art & Photography on Friday

Rare ‘super blood wolf moon’ takes to the skies this Sunday

Celestial event happens only three times this century

Arrest made after historic B.C. church hit by arson

The fire at the 150-year-old Murray United Church in Merritt was considered a possible hate crime

B.C. dangerous offender in court for violating no-contact order, sends letter to victim

Wayne Belleville was shocked to see a letter addressed to him from his shooter, Ronald Teneycke

Man blames his loud car radio, sirens for crash with B.C. ambulance

Tribunal rejects bid to recoup ICBC costs after crash deemed 100-per-cent his fault

Most Read